- We refund all full priced items, excluding earrings and hats.
- Items must be posted in the mail within 10 days of receiving your order. Any items posted after this timeframe will be denied.
- Items must be returned in their original condition including tags and labels.
- Once S & L has received your returned package, all returned items will be inspected before a refund or store credit is issued.
**Strangers & Lovers reserve the right to deny a return if items are not follow the below conditions.
We do not accept returns on the following items:
- Sale category items
- Gift Cards
All products must be returned;
- Unworn and unwashed
- Tags attached
- Free from makeup and fake tan
- Free from any scent of perfume or powder.
The item must be claimed within 7 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made, the goods will, unfortunately, be destroyed. We kindly ask our customers to be careful when trying on so this process can be avoided.
We also recommend that customers ask for proof of postage at the time of posting returned items.
***Please note that the international shipping costs that Strangers & Lovers provide do not reflect the cost of return shipping from countries outside of Greece. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by Strangers & Lovers
All orders should be returned to the address below. If you require a street address, please email firstname.lastname@example.org with this request. Please note that the goods are your responsibility until they are returned to Strangers & Lovers.
Strangers & Lovers will not issue a refund on item/s that are not received or are lost in transit.
Please return all items to the address below. If you require a street address, please email email@example.com
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
In the unlikely event you have receive a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.
Please note that our warranties policy does not cover:
- Normal wear and tear
- Damage arising from improper opening of packages (e.g. using scissors may cut through clothing)
- Damage arising from abnormal use or abuse
- Damage as a result of improper maintenance and care (e.g. ironing damage)
We don't accept refunds on items that have been bought with the use of DISCOUNT COUPONS.
Returns that has used discount codes cannot be refunded however if your return is received within 30 days from delivery we will still provide you with a gift certificate.