Returns & Refunds

Your Returns Policy

We hope that you are happy with your purchase from Strangers & Lovers

However, if you’re not completely happy, you can simply send us an email at returns@strangersandlovers.com within 2 days from the day you received the item, explaining the reason why you want to return your product and we will get back to you as soon as possible with all the information you need.

Please note that used products won't be accepted.

 

What if my item is damaged? 

If there is any fault with your item please notify us within 24hrs of receiving the goods so we can investigate this.

 

I have entered the wrong delivery address

Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them.

 

We Cannot Accept Returns For…

Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

 

Returns Requirements

 

Any product returned must include all packaging and cases.

Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:

  • Items have had the tags removed
  • There is makeup transfer on the item
  • The item is marked or stained 
The item must be claimed within 7 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made, the goods will, unfortunately, be destroyed. We kindly ask our customers to be careful when trying on so this process can be avoided. 
 
 
 

How to return an item

Return page

Please fill this form return: RETURN PAGE

Post Office 

Please note if you choose to return your parcel via the post office this cost is met by the customer.

  • Re-pack and seal the item in the bag with labels and tags still attached.
  • Please attach the returns address label provided. This can be found on the invoice that comes with your purchase. Please note this label is not prepaid and is just an address label.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels. 
  • Keep your certificate of postage safe as you will need this as your proof of return. Once your return is received it will take up to 30 days to refund your account you will receive an email stating your account has been credited. Please note we do not cover any return shipping cost, this cost is met by the customer. 

 

International Returns

As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

The parcel remains your responsibility until it arrives at its destination - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

 

Can I have an exchange?

Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.