Dear Heaven //Dress
Dear Heaven //Dress
At Strangers & Lovers we prioritise sustainability, selecting fabrics that are both eco-friendly and comfortable.
Our garments feature a thoughtful blend of materials, including sustainable cotton and responsibly sourced polyester.
We choose cotton for its breathability, softness, and durability. Our cotton is sourced from suppliers committed to ethical farming practices and water conservation. Additionally, we incorporate recycled polyester to reduce waste and lower our carbon footprint. With our stylish designs, you can feel good about wearing clothing that aligns with your values.
Join us in creating a more sustainable future by exploring our collection. Together, let's make a positive impact on the fashion industry.
In order to assist you in finding the perfect fit, we have added the 'Size' field to our product page.
We understand the importance of accurate sizing, and we want to ensure that you have all the information you need to make an informed decision.
Please note that detailed size charts and measurements are provided in the product description for each item. We encourage you to refer to these descriptions to find the most suitable size for you.
Should you have any questions or require further assistance, our dedicated customer support team is here to help.
Feel free to contact us with any queries or requests for additional size details.
We want your shopping experience to be as seamless and enjoyable as possible, and we are committed to helping you find the perfect fit.
- We ship on business days, Monday to Friday, excluding weekends and national holidays. Choose from our next-day and Express delivery options for faster shipping.
- Your purchases will be delivered in eco-friendly packaging made from corn-based biodegradable materials.
- For more information on shipping methods, costs, and delivery times, please refer to our delivery FAQs. We prioritise exceptional customer service, so feel free to reach out to our support team for any shipping-related inquiries.
We ensure efficient, sustainable, and careful delivery of your orders.
- We've got you covered! You can easily return any full-priced item that is unworn, unwashed.
- Start the return process by filling out our convenient return request form within ten (10) days of receiving your order.
- Once your return request is approved (which we'll do as quickly as possible!), we'll send you a special return shipping label via email. It's unique to your return and valid for seven (7) days.
- After we receive your returned items, we're happy to offer you a choice: you can either receive a gift certificate (store credit or discount) or enjoy a refund.
- Our friendly support team is here for you on business days, Monday to Friday (excluding national holidays), so feel free to reach out if you have any questions or need assistance.
- To make things easier, we've included some useful links where you can find more information about return fees and create your return form. We want the return process to be a breeze for you!
- It's important to ensure your items meet our return criteria to avoid any issues. We kindly suggest trying on your clothes with care and avoiding any damage or staining. Unfortunately, we won't be able to process returns that don't meet our criteria.
- Good news! If you need a different size, color, or even an alternative item, exchanges are free! Just let us know in your return request, and we'll take care of the rest.
- f you happen to receive a faulty/damaged item or an incorrect order (which is unlikely, but hey, mistakes happen), please reach out to us within 24 hours of receiving the goods. Provide us with the required information and some photos, so we can swiftly resolve the issue for you.
- We kindly ask you to use our company's return shipping label for identification purposes. This helps us ensure a smooth return process. Unfortunately, we won't be able to issue a refund if the parcel doesn't comply with our return instructions.
Lastly, please note that the original shipping fee is non-refundable, but we're confident you'll find the return process hassle-free and convenient.