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To place an order on Strangers and Lovers is more than easy . When viewing your product be sure you choose the correct size and color and then click "Add to Card ". You can review your items in your cart at any time just by clicking the cart icon in the top right corner of every page. Once you review your products in your cart page just click the "checkout" button and place your order.
Once you have your desired items in your Cart, simply click the ‘Checkout Now’ button. You will then be prompted to either sign in to your account or to create an account. Next, enter your shipping address, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!
This will depend on the shipping option that you have chosen and the destination country . Please check the link below to check the shipping in your country.
We process orders very quickly so changes and cancellations can not always be fulfilled. You must immediately contact our customer center at email@example.com with your order number and the change information or the cancel request inclueded in the email.
We ship in business days, Monday - Friday, excluding weekends and national holidays. Shipping starts from the date you received the “Your Order Has Shipped!” email. Do note that processing times are not included in Shipping times. Please allow an additional 1-3 working days for your orders to be processed before they are shipped.
We hope that you are happy with your purchage from Strangers & Lovers .However, if you’re not completely happy, you can simply send us an email at firstname.lastname@example.org within 2 days from the day you received the item, explaining the reason why you want to return your product and we will get back to you as soon as possible with all the information you need.Please note that used products won't be accepted.
In the unlikely event you have receive a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.Please note that our warranties policy does not cover:Normal wear and tearDamage arising from improper opening of packages (e.g. using scissors may cut through clothing)Damage arising from abnormal use or abuseDamage as a result of improper maintenance and care (e.g. ironing damage)
In the unlikely event you have receive a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.
Please note that our warranties policy does not cover:
Unfortunately we do not offer exchanges. If you require a replacement size, colour or alternative item/s, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.
The cost of return shipping is at the customer’s expense and is non-refundable. Any product returned must include all packaging and cases.Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:
The item must be claimed within 7 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge. If this charge is not made, the goods will, unfortunately, be destroyed. We kindly ask our customers to be careful when trying on so this process can be avoided.
We also recommend that customers ask for proof of postage at the time of posting returned items.
***Please note that the international shipping costs that Strangers & Lovers provide do not reflect the cost of return shipping from countries outside of Greece. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Greece as this fee is in no way covered by Strangers & Lovers
All orders should be returned to the address below. If you require a street address, please email email@example.com with this request. Please note that the goods are your responsibility until they are returned to Strangers & Lovers. Strangers & Lovers will not issue a refund on item/s that are not received or are lost in transit.
Return to the following address :
Gerasimou Markora 40-42Corfu Ionian Islands GreecePost Code :49100
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy at our Customer Care page for further details.
Please note if you choose to return your parcel via the post office this cost is met by the customer.
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.
The parcel remains your responsibility until it arrives at its destination - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
Return to the following address :
Gerasimou Markora 40-42Ionian Islands CorfuPostal code 49100
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Strangers & Lovers . You will be informed via the email address tt once this transaction has been processed. Refunds will be issued to the credit card or PayPal that the payment had originally come from.
As per our shipping policy, orders are processed Monday through Friday and are shipped within 1-2 days after placement, excluding weekends and public holidays.
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Spam folder, as it may have been received there.Please also note that tracking information is sent via email the day that orders are shipped out.If you are still unable to locate any tracking information, please contact us at firstname.lastname@example.org
Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.
We do not take responsibility for any import fees such as VAT, fees must be paid by yourself. If you are unsure if your order is applicable for import fees, please check your local government's website and note that orders will be dispatched from United States, Japan, China, Hong Kong or Greece depending on stock availability at our global warehouses.
We strive to provide top-of-the-line delivery speeds across the world, therefore your order may arrive in more than 1 package as we expedite orders whenever we can to speed up the delivery process.
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