Hey Lover, It didn’t work out? No worries!
You are more than welcome to return your products.
Subject to the conditions set forth below, Strangers & Lovers will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags within ten (10) days of the date of the delivery (as shown in the official site of the shipping carrier), providing you with a GIFT CERTIFICATE or a REFUND.
Strangers & Lovers reserve the right to deny a return if items do not follow the conditions below.
We do not accept returns on the following items:
Sale Category Items
Items that have been purchased with DISCOUNT CODES*
Accessories, Swimwear & Lingerie for sanitary reasons.
All products must be returned:
Unworn and Unwashed
Tags attached (when provided)
Free from makeup or fake tan
Free from any scent of perfume or powder
PLEASE TAKE CARE WHEN TRYING ON YOUR CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL UNFORTUNATELY BE DESTROYED.
We kindly ask our customers to be careful when trying on the products so this process can be avoided.
Unfortunately, we do not offer exchanges. If you require a replacement size, color or alternative item/s, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
In the unlikely event that, you have received a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.
Please click on this link to choose your location and find more information about the returning fees and how to return your parcel and on this link to create your return form
Please note that Strangers & Lovers can only accept return parcels under the shipping label that is provided by our Company.
Strangers & Lovers will not be able to identify an order under a different tracking number than the one that has been provided to the customer.
Strangers & Lovers will not issue a refund on parcels that do not abide by the abovementioned instructions.
*Some discount codes such as the "welcome new subscribers" (-10%) code are eligible for a return