Subject to the conditions set forth below, Strangers & Lovers will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags.
The return request form is to be filed within ten (10) days of the delivery date (as shown on the official site of the shipping carrier).
After the approval of the return request, customers will receive a return shipping label via email, which is unique for each return request and is the only one accepted for returning the items. The return shipping label is valid for seven (7) days, starting from the date of receiving the notification email containing the shipping label. The return shipping label will also automatically be attached to your form.
(We kindly advise you to check your spam email as we do not bear any responsibility for shipping labels located in spam email).
After successfully receiving the items, STRANGERS&LOVERS will provide you with a GIFT CERTIFICATE (store credit or discount) or a REFUND.
Do note that processing times are not included in the abovementioned deadlines, and they do not affect your return in any way.
Our support team works on business days, Monday - Friday, excluding national holidays.
- on this link to choose your location and find more information about the returning fees and how to return your parcel.
- on this link to create your return form
Sale Category Items
Items that have been purchased with DISCOUNT CODES*
Accessories, Swimwear & Lingerie for sanitary reasons.
Unworn and Unwashed
Tags attached (when provided)
Free from makeup or fake tan
Free from any scent of perfume or powder
In the unlikely event, you received a faulty/damaged item with a manufacturing defect or received an incorrect item, we are happy to replace it.
Please keep in mind that this service is valid for up to 2 days from the date you received your order (as shown on the shipping carrier's official site).
To investigate this further, we kindly ask our customers to contact us at firstname.lastname@example.org within 24hrs of receiving the goods, providing the information below:
a) Customer's full name.
b) Order number.
c) Product name & code (this can be found on your order confirmation email).
d) Photos of the faulty/damaged or the incorrect item.