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Hey Lover, It didn’t work out? No worries!
You are more than welcome to return your products.
Subject to the conditions set forth below, Strangers & Lovers will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags within ten (10) days of the date of the delivery (as shown in the official site of the shipping carrier), providing you with a GIFT CERTIFICATE or a REFUND.
Strangers & Lovers reserve the right to deny a return if items do not follow the conditions below.
We do not accept returns on the following items:
Sale Category Items
Items that have been purchased with DISCOUNT CODES
Accessories, Swimwear & Lingerie for sanitary reasons.
All products must be returned:
Unworn and Unwashed
Tags attached (when provided)
Free from makeup or fake tan
Free from any scent of perfume or powder
PLEASE TAKE CARE WHEN TRYING ON CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL UNFORTUNATELY BE DESTROYED.
We kindly ask our customers to be careful when trying on the products so this process can be avoided.
Unfortunately, we do not offer exchanges. If you require a replacement size, color or alternative item/s, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
In the unlikely event that, you have received a damaged or faulty item please notify us within 24hrs of receiving the goods so we can investigate this.