Hey Lover, It didn’t work out? No worries!
You are more than welcome to return your products.

Subject to the conditions set forth below, Strangers & Lovers will gladly accept returns of full-priced, unworn, unwashed, and unaltered items with all internal garment tags.

The return request form is to be filed within ten (10) days of the delivery date (as shown on the official site of the shipping carrier).

After the approval of the return request, customers will receive a return shipping label via email, which is unique for each return request and is the only one accepted for returning the items. The return shipping label is valid for seven (7) days, starting from the date of receiving the notification email containing the shipping label. The return shipping label will also automatically be attached to your form.

(We kindly advise you to check your spam email as we do not bear any responsibility for shipping labels located in spam email).

After successfully receiving the items, STRANGERS&LOVERS  will provide you with a GIFT CERTIFICATE (store credit or discount) or a REFUND.

Do note that processing times are not included in the abovementioned deadlines, and they do not affect your return in any way.

Our support team works on business days, Monday - Friday, excluding national holidays.

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USEFUL LINKS
Please click:
  • on this link to choose your location and find more information about the returning fees and how to return your parcel.
and
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STRANGERS&LOVERS reserve the right to deny a return if items do not follow the conditions below.  
CONDITIONS
We do not accept returns on the following items:
  • Sale Category Items

  • Items that have been purchased with DISCOUNT CODES*

  • Gift Cards

  • Accessories, Swimwear & Lingerie for sanitary reasons.

 
All products must be returned:
  • Unworn and Unwashed

  • Tags attached (when provided)

  • Free from makeup or fake tan

  • Free from any scent of perfume or powder

PLEASE TAKE CARE WHEN TRYING ON YOUR CLOTHES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL UNFORTUNATELY BE DESTROYED.
We kindly ask our customers to be careful when trying on the products so this process can be avoided.
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EXCHANGES
Unfortunately, we do not offer exchanges. If you require a replacement size, color or alternative item/s, simply return your items for a refund/store credit and place a new order in accordance with our returns policy.
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RECEIVED THE WRONG ORDER OR A FAULTY ITEM?

In the unlikely event, you received a faulty/damaged item with a manufacturing defect or received an incorrect item, we are happy to replace it.
Please keep in mind that this service is valid for up to 2 days from the date you received your order (as shown on the shipping carrier's official site).

To investigate this further, we kindly ask our customers to contact us at returns@strangersandlovers.com within 24hrs of receiving the goods, providing the information below:

a) Customer's full name.
b) Order number.
c) Product name & code (this can be found on your order confirmation email).
d) Photos of the faulty/damaged or the incorrect item.

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RETURN SHIPPING LABELS
Please note that STRANGERS&LOVERS can only accept return parcels with the return shipping label that is provided by our company
STRANGERS&LOVERS will not be able to identify an order under a different tracking number than the one that was provided to the customer. 
Therefore, we will not issue a refund on parcels that do not abide by the abovementioned instructions.
 
 Please note that the original shipping fee is non-refundable.
 
*Some discount codes such as the "welcome new subscribers" (-10%) code are eligible for a return